Frequently Asked Questions about Custom Gifts

To facilitate factory operations, please provide Adobe Illustrator AI files and ensure that the image resolution is above 300 dpi. The text must also be framed or dot-processed.

The cooperation process includes "selecting products, waiting for quotations, communicating proofing, and confirming orders". For details, please refer to Cooperation Process. If there are any details you don't understand, you can also join the Ligo LINE@ account to ask the customer service representative.

Since the production schedule of customized products is affected by many factors such as customs, stock, accessories, machines, etc., it is difficult to calculate the absolute arrival time. Therefore, we can only give you an estimated working day for the product to arrive. If you have strong time considerations, it is recommended that you place an order in advance!

We stipulate that customer service representatives must send a formal quotation within 1 working day of receiving an inquiry, and users must sign the quotation and pay the amount within 14 working days of receiving the quotation. The quotation will be invalid after the deadline.

The prices we provide are the most favorable quotes based on the product, quantity, and specifications of the user's single inquiry. If the user does not increase the quantity or change the specifications, no matter how much the customer service representative asks, we cannot provide a more favorable price.

The quotation return form represents the necessary process for your company to confirm the entrustment of our production. Regardless of any special circumstances of the user, the quotation return form must be completed before product production can begin.

Customer service representatives can only assist you in solving platform usage issues and provide suggestions on gift items. Formal orders must be placed by the user himself.

All our products must be paid in full before shipment. If the client company needs to go through the payment process, they should arrange the payment process in advance. There are no exceptions regardless of the size of the client company.

After the user makes an inquiry on the platform, the customer service representative will reply with a formal quotation, which includes the unit price of each product, special service fees, and shipping costs. If the user needs to make a product sample first, he/she will need to pay an additional product sample fee.

Product sampling is just like buying products online. You must pay the full sample fee first, and the sampling fee is non-refundable and non-returnable.

Since most of the products we provide are customized products and cannot be resold, no matter what the special circumstances are, you must pay a deposit or full fee before production can begin.

Regardless of the size of the client's company or the brand awareness, the Liguo Customized Gifts Platform uses the total amount of the order as the distinction. Urgent orders or orders below 10,000 yuan must be paid in full before production can begin. Orders above 10,000 yuan must first pay a 50% deposit and the remaining balance must be paid before the product is shipped.

The shipping costs of products will vary according to the quantity, size, specifications, and special circumstances of different gifts. The shipping costs will be clearly listed when the customer service representative sends the quotation after the user inquires on the Liguo platform. If you want to know the shipping cost of the product under specific circumstances, please directly inquire on the platform.

The production and delivery days will vary depending on the quantity, size, specifications, and special circumstances of the gifts. The actual working days will be clearly listed when the customer service representative sends the quotation after the user makes an inquiry on the Liguo platform. If you want to know the production and delivery days of the product under specific circumstances, please directly make an inquiry on the platform.

We attach great importance to product defects, so all gifts will undergo a complete shipment inspection before shipment, so users can place orders with confidence. If the product is unfortunately hit during transportation, we are willing to take the initiative to deal with product defects. If the product has defects, please take a photo and reply to the customer service representative, who will handle the subsequent replacement for you.

Since most of the products we provide are customized products and cannot be resold, according to "Article 2 of the Guidelines for the Application of Reasonable Exceptions to the Right to Terminate Telecommunications Transactions", the seven-day cooling-off period does not apply. Therefore, no matter what the special circumstances, returns are not possible. If users have doubts about the product, they should first clearly understand its relevant specifications and problems to avoid differences in understanding between the two parties.